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Jill
Office & Operations · First voice you hear
Office and Operations
Jill manages the office and is the first voice most homeowners hear when they call. She handles intake scheduling, customer follow-up, and the coordination layer between the field crews and the homeowners. If a homeowner has a question about their service window, a billing item, or a guarantee claim, Jill is the person who answers. The stability of having a dedicated office manager is what allows the field operation to focus on field work without dropping customer-side details.
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John
QA & Problem resolution · Post-clean walkthrough
Quality Assurance and Problem Resolution
John runs quality assurance and problem resolution. Every job goes through a post-clean walkthrough, and any escalation that does not resolve cleanly at the crew level goes to John. The role exists because customer experience does not end when the truck leaves the driveway. A guarantee retreatment scheduled at year three matters as much to the customer as the original cleaning at year one. John makes sure that follow-through happens.
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Field Crews + Mechanic
Crew leads · Full-time fleet mechanic
Field Crews and the Full-Time Mechanic
The field crews are organized around crew leads who have come through UBA’s internal training program. Each crew runs the same protocol from the same equipment configuration. The full-time mechanic keeps every trailer operating without downtime. This is the infrastructure that makes the 90-second pump swap real and the same-day callback possible. None of this is visible on a homepage. It is the reason the work is consistent across hundreds of jobs each year.
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Josh Yoder
Founder · Still on roofs
The Founder Is Still on Roofs
Josh did not leave field work behind when UBA scaled. He is still walking roofs, still on the technical side of the business, and still answering escalations personally. For the homeowner, this means the company you call is the company you get. There is no franchise layer, no investor pressure to sub the work out, and no version of UBA where the founder cashes out and the standard slips. The owner is still the operator.