The Intake Call
A person answers, asks what roof type you have, when it went on, whether you still hold manufacturer coverage, and which surfaces you are thinking about. That last question matters more than it sounds, since bundling the roof, the pavers, and the cage into one visit is what keeps the mobilization cost from getting paid three separate times.
The On-Site Estimate
A UBA estimator walks the property, checks pitch, substrate, growth severity, access, and landscaping, and gives you a written number before leaving. There is no service call fee and no obligation to book. If HydroLock does not make sense on your timeline, you will hear that too, since selling a five-year sealer to somebody planning to list the house in six months helps nobody.
Why We Do Not Publish Prices Online
Every quote we have ever written came off the specific roof it was written for, and a number posted on a web page cannot account for the things that actually move it: roof size and pitch, substrate, how far the growth has progressed, whether a lift is needed for access, how much landscaping has to be protected, and whether a sealer is going on afterward. Companies that post a flat rate are either quoting the easiest possible job and adjusting on site, or they are pricing for the worst case and overcharging everyone else. We would rather give you the real number, in writing, after somebody has actually looked.
The Clean Itself
The crew stages equipment, pre-wets and protects landscaping inside the dripline, and works the roof top-down plane by plane with overlap so nothing gets missed, giving shaded and low-pitch sections extra dwell time since that is where growth is always worst. A neutralizer rinse runs at the perimeter afterward as standard scope, never as an upsell.
The Post-Job Walkthrough
The crew lead walks the property with you before leaving, points out anything noted during the work, and documents completion in writing. Standard cleaning carries a 90-day satisfaction guarantee. HydroLock jobs step up to the written 5-year guarantee with the annual drone inspections described above.