The Intake Call and Roof Profile
When you call, someone at UBA answers, not a call center. We ask about the roof type, the approximate age, the last cleaning date if known, any prior sealer applications, and the surrounding property: pool cage, landscaping that matters to you, painted trim near the roofline, downspout drainage paths. That conversation shapes the entire scope. We have turned away jobs where the timing wasn't right for the homeowner, and we have caught situations where a customer didn't know their roof had a manufacturer warranty requiring soft wash. The intake call protects you as much as it protects us.
Site Walkthrough and Condition Assessment
A UBA crew lead conducts an on-site walkthrough before any chemistry goes on the roof. Tile integrity is scored plane by plane. Growth severity and root depth are evaluated to determine chemistry concentration. Pitch is measured on each plane because pitch changes dwell time and rinse pattern. Drainage paths are mapped so the neutralizer rinse protects what matters: landscaping, pool cage, painted trim, hardscape. None of this happens after the truck arrives on cleaning day. It happens before we commit to a scope and a number.
Chemistry Calibration and Plant Protection
Sodium hypochlorite concentration is mixed on site based on growth severity and tile type. Surfactant is added to extend dwell. A neutralizer is staged for the post-wash rinse. Sensitive plantings are pre-wet before the first application; we soak the root zone with clean water so any chemistry that drifts off the roof hits a saturated soil profile and dilutes immediately. Painted trim, pool cages, and screened lanais are tarped or pre-rinsed. Pool water surfaces are covered if the cage shares the roofline. The protections come standard. They are not an add-on line item.
Application and Dwell
The soft wash chemistry is applied at 100 to 200 PSI from a downstream injection system. Application proceeds plane by plane, from ridge to eave, with overlap at transitions. Dwell time is monitored visually and by clock; insufficient dwell leaves growth, excessive dwell stresses the surface and surrounding plantings unnecessarily. The applicator is on the roof for the entire dwell window, walking carefully on the courses that take foot traffic without damage. Roof walking technique matters as much as chemistry.
Neutralizer Rinse
After dwell, the entire roof and the property perimeter receive a neutralizer rinse. The chemistry that did the work is brought down to neutral pH before it can affect what's downhill. This is the step most cut-rate operators skip. They walk away with a clean roof, leave residual chemistry on tile and on the property, and the homeowner finds out three weeks later when the boxwoods at the foundation start browning. UBA does not skip the rinse. It is documented in the post-wash walkthrough.
Post-Wash Walkthrough and Documentation
Before the crew packs up, the crew lead walks the property with you. We look at the cleaned roof together, point out tile integrity notes from the assessment that you should be aware of going forward, and confirm that the property perimeter looks the way it did when we arrived. You sign off on the walkthrough. We email a written summary of what was done, what we observed, and our recommendations for the next interval. That document is what you give a future roofing contractor or buyer when the question comes up.